Technical Support Tier I

As a Tier I Technical Support Agent, you’ll be the first point of contact for users encountering common tech issues. You’ll provide clear guidance and fast troubleshooting across multiple channels.

Key Responsibilities:

  • Handle Level 1 issues including logins, password resets, and device setup

  • Troubleshoot product-related technical concerns

  • Escalate complex issues to Tier II or engineering

  • Document tickets with accuracy

Skills & Qualifications

  • 1–2 years experience in a support role

  • Familiarity with support tools and ticketing systems

  • Clear written and verbal communication

  • Ability to troubleshoot calmly and logically

Schedule

12:00AM – 11:59PM (Full Time)

Compensation

Hourly

Quick Apply

Contact Form Demo (#3)