Quality Assurance Agent

As a QA Agent, you’ll help maintain excellence across all support channels. You’ll evaluate agent performance, provide feedback, and help identify coaching opportunities.

Key Responsibilities:

  • Review chat, call, and email interactions

  • Score agent performance against QA standards

  • Provide constructive feedback and coaching notes

  • Report quality trends and issues to team leads

Skills & Qualifications

  • 1+ year in customer service or QA preferred

  • Excellent observation and listening skills

  • Fair, consistent, and data-driven approach

  • Experience with QA tools or scorecards is a plus

Schedule

8:00AM – 10:00PM (Full Time)

Compensation

Hourly

Quick Apply

Contact Form Demo (#3)